Customer Service Training
Customer experience training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them.
Your Company's Value Rests on Your Customers' Perceptions
Download and discover how to
- Exceed customer expectations by communicating clearly and with a well-defined strategy
- Build trust with effective follow-through
- Close the gap between customer expectations and the products and services your organization provides
Live Online Customer Service Programs
Every course is delivered by a certified Dale Carnegie instructor, LIVE and fully interactive.
Become responsible for the attitude you convey every time you interact with customers.
Learn effective coaching techniques and other tools to help close the gap between expected performance and actual results.
This workshop helps you uncover your customer's unarticulated needs and offer consultative solutions.
Examine ways that you can exceed your customers’expectations by setting, monitoring, and influencing their expectations.
Implement an effective process for resolving complaints, and learn key guidelines for dealing with challenging customers.